FAQs

ABOUT THE APP

TransferHome is an App that allows you to easily, securely and quickly send credit to most Pay As You Go phones worldwide without any unwanted processing fees.

TransferHome is part of an established International telecoms company which is backed by over 500 of the best network providers and partners worldwide, allowing us to offer you the high-quality and trusted services that you are looking for.

Yes. TransferHome is secure and uses industry leading technology to protect your personal data and payments. We keep all your information safe. When you send a payment using TransferHome, the recipient won't receive any sensitive financial information like your credit card or bank account number etc. This way, you don't have to worry about transferring (topping up) mobile credit abroad.

Moreover, any information you provide goes through a Secure Socket Layer (SSL); one of the safest and most widely used security protocols available on the web.

When completing a transaction, we don't store any credit or debit information, it is stored with our secure payment processor which keeps your details safe set against PCI compliancy requirements set out by VISA, MasterCard etc. The terms & conditions and our privacy policy, which you agree to when registering, cover all our policies regarding personal information.

INSTALLING THE APP

The current version of TransferHome App supports the following devices:

  • iPhone: iOS 11.0 and above
  • Android Phones: Android 4.1 and above

It’s easy! Just follow these steps:

  1. On your device, tap the App Store icon.
  2. Search for the app named TransferHome and select it.
  3. Tap the button labelled FREE; this button will then change to say Install.
  4. Tap the button labelled Install (Note: You may be prompted to enter your iTunes password).
  5. Once the installation is complete, TransferHome App should appear on your iPhone’s home screen.

It’s easy! Just follow these steps:

  1. On your device, tap the Play Store icon.
  2. Search for the app named TransferHome and select it.
  3. Tap the button labelled FREE; the button will then change to say OK.
  4. Tap the button labelled OK.
  5. Once the installation is complete, TransferHome App should appear with your applications.

You will be able to use TransferHome App for Tablet/ iPad very soon.

Yes, you can. If you want to use different devices to transfer mobile credit you should:

  1. Download the app on all devices you want to use.
  2. Sign up with your active phone number and get a unique PIN code.
  3. Use this PIN to login the App from other devices.
  4. For security reasons you can only be logged in and use the App from 1 device at a time. (If you login with 2nd device, the 1st one will be automatically logged out)

TransferHome App is ready to use once successfully installed on your device and you’ve signed up/ logged in.

CREATING AN ACCOUNT

The process is very simple and straightforward.

  1. Download TransferHome App from Google Play or App Store.
  2. Tap Sign Up/ Login.
  3. You will receive a unique pin code via SMS to complete the set up of your account
  4. For security reasons, you can’t use the app on multiple devices at the same time
  5. You can log out from your TransferHome account manually. Tap the More icon in the bottom of the app
USING THE APP

When you sign up or login, you will be sent a unique safety PIN code to Log into your account.

Don’t worry, you will receive an SMS with your unique PIN code each time you Login to your TransferHome account. Just follow these steps:

  1. Go to the Login page.
  2. Enter the phone number you provided when you created your TransferHome account. Press the Login button.
  3. You will receive an SMS with your PIN code.

If you don’t get your PIN code after a few attempts, you can contact Customer Service and request your PIN code.

Don’t worry, you will receive an SMS with your unique PIN code each time you Login to your TransferHome account. Just follow these steps:

  1. Go to the Login page.
  2. Enter the phone number you provided when you created your TransferHome account. Press the Login button.
  3. You will receive an SMS with your PIN code.

If you don’t get your PIN code after a few attempts, you can contact Customer Service and request your PIN code.

With TransferHome, you can instantly top up a Pay As You Go International mobile number in 3 easy steps:

  1. Choose the mobile number from your contacts, favourites or use the dial pad to enter a phone number.
  2. Choose a package from the amounts on offer
  3. Choose a method of payment. You can transfer money either from your balance (if you have enough credit) or you can use your debit/credit card or your PayPal account.

You can transfer mobile credit to most Pay As You Go numbers in over 120 countries worldwide. We work with over 500 network providers and partners, ensuring your transfer completes as expected.

Mobile credit is transferred to a Pay As You Go phone number within a few seconds, although on rare occasions there can be a short delay on the operator’s side. In order to keep you updated, we will send you push notifications as soon as your top up has been successfully processed or on the rare occasion it fails (please, make sure they are turned on within the app settings). You can also check for any completed and failed transactions by tapping on the History tab within the app.

Yes. The top up will be delivered to the phone wherever it is in the world.

You can find all the details from your transactions, including reference numbers with the date, time, amount and phone number you transferred to within the History tab found at the bottom of the app.

MY ACCOUNT

You may also get push notifications if you installed TransferHome Android or iOS mobile app. You can enable or disable these notifications from within the app settings.

You can control if you would like to be kept up to date and receive marketing messages when you sign up for a new account by using the checkbox “Tick box to receive offers, content and services from TransferHome and related products.”

You can also manage your SMS notifications in My Account.

To find more:

Manage push notifications on iOS

Manage push notifications on Android

There are few options available to add numbers to your Favourites:

  1. The most popular numbers will be automatically added to your favourites and the most regular ones will appear in order of mostly used.
  2. You can also manually add/remove numbers in your Favourites. Just tap the ‘HEART’ Symbol next to the contact you want to add or remove. The heart will turn yellow for any added contacts and white for those not in favourites or removed.
FEES AND CHARGES

The TransferHome App is completely free to download from Google Play and the App Store. There are no monthly charges or commitments associated with the app and there aren’t any processing fees for mobile credit transfers.

PAYMENTS

The currency of your account is automatically selected based on the origin of your mobile phone number that’s used to create your TransferHome account.

  • Europe - Euro
  • UK - GBP
  • Rest of the world- USD

The currency of your account is automatically selected based on the origin of your mobile phone number that’s used to create your TransferHome account. You can’t change it.

The recipient will receive their transfer in the local currency of his/her country.

  • You can top up your balance and use it anytime you need to transfer money.
  • You can transfer payments from your debit/credit card.
  • You can transfer money from your PayPal account.

The information you submit within the TransferHome Mobile App is protected by the highest level of industry-standard SSL encryption.

We don't store any credit or debit information from your transaction. Any information you submit via the TransferHome Mobile App is encrypted and stored within our secure payment processor. Your details are safely kept within the strict PCI compliant requirements set out by reliable Partners such as VISA, MasterCard, PayPal etc.